Supported version: Cloud
API Rate Limit: Variable
Supported Authentication:
To configure Zendesk to use basic authentication, follow the steps below:-
IMPORTANT: Please make sure your Zendesk instance must be accessible from the Klera Machine.
Effective May 25, 2018
We at Klera know you care about your privacy, and so do we. We have developed this Privacy Policy to describe the types of Personal Information we may collect, how we may use and share that information, and how we protect it. By using, accessing, or purchasing our applications, our products/services, and/or websites (the “Product/Service”), you agree to the terms of this Privacy Policy. We are not in the business of selling Personal Information about you to advertisers or spammers.
“Personal Information” is any information, whether true or not, and whether recorded in a material form or not, that relates to you, and which, alone or in combination with other information, could reasonably be used to identify you. However it does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
We may make changes to this Privacy Policy from time to time, so please review it frequently. We will indicate at the top of the policy when it was most recently updated and, if the changes are significant, we will provide more prominent notice.
Note that this Privacy Policy will also apply to use of our product/service that may be hosted by us or a third-party service provider on our behalf (a “Cloud Implementation”).
If you are using our Product/service as part of a service other than a Cloud Implementation (e.g., one that is hosted on-premises by your employer), then: (i) we are not collecting, using or sharing any Personal Information about you; and (ii) the organization that makes the service available to you (or, if applicable, the third party that hosts the services on behalf of such organization) (the “Implementing Organization”) may collect, use or share Personal Information about you, and details about the Personal Information they collect maybe found in their own privacy policy. If you are using our Products/Service as part of an implementation of our “Product/Service” other than a Cloud Implementation, please contact the Implementing Organization to obtain information regarding what Personal Information they are collecting and how they are using or sharing that information. In such case We shall not be responsible for protection of personal information however we strictly advise you to please read those third-party policies and agreements.
Information We Collect
We may collect or receive Personal Information about you in various ways, depending on which of our product/service, or our applications or our websites you use and how you interact with us.
Information You Provide and Information We Collect From Other Sources
You may choose to submit Personal Information and other information to us by purchasing or interacting with our “ Product/Service”, such as when you create and manage a user account, join or connect with a network, request technical support services, request information or support from us, communicate with us by email, telephone, or online chat, upload information through our “ Product/Service”, subscribe to newsletters or other subscription services, register for training or conferences, purchase products and services, submit job applications, or participate in surveys.
For certain of our “Product/Service”, we may ask you to provide information including:
Some of the information is necessary for us to provide you particular “Product/Service”, and our ability to deliver the “Product/Service” to you may be affected by your not providing certain information.
We may also collect these categories of information from sources other than directly from you. In particular, we collect this information from publicly available sources (such as your employer’s website or professional social networks such as LinkedIn), and may obtain Personal Information from third party data providers which maintain lists of individuals’ contact information. Other users of our “Product/Service” may provide information about you when they submit content through use of our “Product/Service”. For example, you may be mentioned in a technical support case opened by someone else. Similarly, an administrator may provide your personal data such as when they designate you as the billing or technical contact on your company’s account.
Please note that we may also have access to information about you that our customers may upload to our cloud services.
Biometric Information
The Biometric Information is subject to those third-parties own privacy policies, terms and conditions and other policies. In such case We shall not be responsible for protection of personal information however we encourage you to read those third-party policies and agreements before participating in such credentialing activities.
Information We Collect
When you access or use our “Product/Service”, we may collect certain information about your device and your use of our “Product/Service”. Such information may include:
Location Information
In addition to the above, to provide certain features of our “Product/Service”, we may request your permission to access location information from your device. Some functions of our “Product/Service” may not work if you choose not to allow access to this location information. If you initially consent to sharing your location information through one of our applications or websites, you can subsequently stop the collection of this information by changing the settings of your device or by uninstalling the applications. In addition, even if you have not enabled location services for the applications or websites, we may derive your general location information from your use of the applications or websites, including from your Bluetooth signal while using our Product/Service.
Cookies and Similar Technologies
When you use our websites, we may collect certain information by automated means, such as cookies. A “cookie” is a file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings on the device. The information we collect in this manner enables us to better serve you when you return to our sites – for example, it can “remember” your email address to save you having to enter it manually upon your return. We also use cookies to track responses to our marketing materials, such as emails and online advertisements. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. For more information about our own cookies, please email info@klera.io.
We may use sales & marketing automation tools like Hubspot, Salesforce, Mail chimp or other similar kind of tools for our sales & marketing related process and communication. We may use cookies provided by such tools to create an engaging experience for you and to ensure we’re sending you relevant information. We are not responsible for the privacy practices followed by such tool service providers. You will need to check the policy statement of those providers to understand their policies.
Some of our websites may also feature cookies associated with certain unaffiliated companies. For example, we partner with other companies to provide you with connections to certain social networks, such as Facebook, LinkedIn and Twitter, and to provide you with additional features such as YouTube and Vimeo. By engaging with such other companies’ sites, for instance, by clicking the Facebook "Like" button found on our Site, such companies may place session or persistent cookies on your device. This may allow these third-parties to collect information about your online activities over time and across websites. The use of these cookies is subject to such third-parties’ own cookie policies, which we strongly recommend you review.
Web Analytics and Interest-Based Advertising
We may use web analytics services on our websites, such as those of Google Analytics. The service providers that administer these services use technologies such as cookies to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to or collected directly by these service providers, who use the information to evaluate use of the website or for advertising purposes, as described below.
Some of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize, and serve ads across the internet based on a user’s past visits to our website.
You can opt out of Google Analytics for Display Advertising or customize Google Display Network ads using the Google Ads Preferences Manager. To disable Google Analytics in general, please download the browser add-on for the deactivation of Google Analytics provided by Google.
Do Not Track
Some web browsers and mobile devices incorporate a “do not track” feature that, when enabled, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to such a do-not-track signal, we do not recognize or respond to these signals.
How We Use the Information We Collect
We may use the information we collect from you to:
We also use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
If you are an individual in the E.U., we may be required to have a legal basis to process your Personal Information for these purposes under applicable E.U. law. We may ask for your consent in certain circumstances as indicated above, but if we do not ask for your specific consent:
How We May Share Information
We disclose information about you: (i) to our third-party service providers; (ii) to our other group companies; (iii) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (iv) in response to requests by government agencies, such as law enforcement authorities, (v) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity (vi) to protect our legitimate business interests or (vii) with your consent, in any other case. We also reserve the right to transfer any information we have about you in connection with any sale or transfer of all or a portion of our business or assets, including in the event of a reorganization, dissolution or liquidation.
In addition, if you are using Our Product/Service, we may share certain of your information with the administrator of our Product/Service Network that you are a member of, with other users of our Mobile application, or with third party services with which our application is integrated.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect the Personal Information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
We also ensure that, in compliance with applicable law, we do not retain Personal Information longer than necessary. We will keep personal data about you for as long as we have a relationship with you, for example as long as you wish to keep receiving marketing messages from us, or as long as you are a customer (and for a reasonable period thereafter). When determining how long to retain Personal Information after we no longer have a relationship with you, we take into account how long our customers usually want to continue hearing from us, our legal obligations and the expectations of regulators, as well as the length of time information is needed for internal audit purposes and to exercise or defend our legal rights.
Links to Other Websites
Our “Product/Service” may contain links to websites maintained by third parties, whose information and privacy practices differ from ours, including, for example, websites that process online payments. We are not responsible or liable for the content of any such websites, any use of such websites or the information or privacy practices employed by the providers of such websites. We encourage you to read the privacy statements of all third-party websites before using such websites or submitting any Personal Information or any other information on or through such websites.
Not for Use by Children
The Services are not directed to, and we do not knowingly contact or collect Personal Information from, individuals under the age of thirteen. If you are under the age of thirteen, these Services are not intended for you and you should not provide us with any Personal Information.
Access and Correction
To request a copy of the Personal Information we maintain about you, update or correct inaccuracies in that information, or request that we remove your Personal Information from our systems and stop contacting you at any time, please send an email to info@klera.io that details your request and includes your exact name, physical address and email address. You also have in particular circumstances the right to object to our uses of your Personal Information, the right to restrict our uses of your Personal Information, and the right to have personal data transmitted in electronic form to you or to a third party (the right of “data portability”).
How to Contact Us
If you have any comments or inquiries about this Privacy Policy, if you would like to update information we have about you or to exercise your rights, you may contact us by sending an email to info@klera.io.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority in the country in which you live via their website.
This Policy will be governed by and construed according to the laws of United States and by law of county of Santa Clara, California subject to the jurisdiction of the state courts of California.